AI and intelligent automation are changing the ways companies compete and members of the C-suite need to contemplate a broader spectrum of issues than technology alone. Marching ahead in the competitive market requires members of the C-suite to consider the potential opportunities, challenges and risks, including the impacts on people and processes. One of the biggest impacts AI and intelligent automation have on the C-suite is the expanded scope of responsibility. Executives are no longer responsible for only people, but also for the people and intelligent machines. Following are a few ways AI and intelligent automation affect the C-suite.
Agility Goes Up
Businesses need to become more Agile to stay relevant and competitive. Companies can become even more agile using RPA or RPA and more advanced AI techniques than they are already and get even deeper insights into customer behaviours and preferences. It is an advantage if you can create an organization that’s more agile and adaptable than your competitor and if you implement a technology correctly, you’ll suddenly have access to far more information and insights than you’ve ever had before and in theory that should help you make far better, more informed business decisions.
Executives should realize that the balance between human and machine labour will continue to shift as technologies and use cases become more sophisticated. Integration of advanced capabilities into RPA will only create even less of a static situation. So when you combine RPA and computer vision, you’re just upping the sophistication of what you’re doing and that means you can’t just do it once and forget it. Planning and communication are the two keys to automation success are.
Some organizations approach RPA from the standpoint of workforce reduction when workforce evolution may be a more appropriate strategy. With the advent of 50% automation, you can reduce 50% of the staff, but who’s going to build the automation? Who’s going to quality assure the automation? Who’s going to run the communication plan and the projects and programs that are spawned by the automation? If you have a proactive approach you’re going to want to find out, of those resources that are going to be impacted, where will you put them, who will you cross-train? Automation makes humans better at what they do.